Refunds and cancellations
Last updated 14 November 2026
Before your proof is approved
You can cancel and get a full refund. If we have already made a custom design for you, the design fee is not refunded.
After your proof is approved
Wristbands, tickets and lanyards are printed to your design, so we cannot take them back or refund them once printing starts, unless there is a fault.
Faults and our mistakes
If items arrive damaged, short, or different from your approved proof, tell us within 3 days of collection or delivery, with photos. We will reprint or refund the affected items.
Imported items
Fabric and RFID bands are ordered from our supplier after payment. Once the supplier order is placed, they cannot be cancelled.
How refunds are paid
Refunds go back by the method you paid with where possible, or by bank transfer, usually within 14 days.
Questions? WhatsApp +263 77 268 6155 or email info@pst.co.zw.